兽药企业建立有效投诉处理程序的探讨

A Brief Discussions on How to Create an Efficient Complaint treatment Procedure

关键词:  投诉处理  纠错或预防措施  程序建立

Key words:  complaint treatment  correction action or prevention  procedure creation

摘要:

结合兽药GMP法规，重点讨论兽药企业如何建立行之有效的投诉处理程序：接收投诉、调查、采取纠正和预防措施及回复客户，并对投诉进行趋势分析。建立和执行系统的投诉程序目的是确保收到每一项投诉，并对收到的投诉进行调查，做出迅速、合理的回应。

Abstract:

Based on GMP regulations for veterinary drug, the article emphases on how veterinary drug manufacturer build up an efficient complaint procedure which include receipt, investigation of complaint and actions for correction and future prevention. Meanwhile, this procedure also relate to how to reply customer and analyze future trend etc. The object for building up and executing a system of complaint treatment procedure is that every complaint is supposed to be received and investigated properly.